Tickets Accepted 24/7
Technical Support
DNS, control panel, email, and domain help. If you are already a customer, a portal ticket is the fastest way to reach us.
support@sheernox.comGet In Touch
Questions about hosting, a project, or your account? We’re here to help.
Submit a Support Ticket
For technical help, migrations, or billing questions, open a ticket in the Client Portal. Tickets are accepted 24/7, go straight to our support queue, and keep the whole conversation in one place.
Straight to SupportRouted to the people who run the servers.
Verified RequestsWe confirm your identity before server or DNS changes.
Full HistoryThreaded replies, attachments, and a record of every update.
Submit Ticket in Client Portal →Redirects to our secure Client Portal at
my.sheernox.comFind Answers in Our Documentation
Step-by-step guides for web hosting, email, domains and your account, written by the team that runs the servers. Most setup questions are answered here faster than a ticket.
Getting Started
New to Sheernox? Find your way around and learn how to reach us.
Browse guidesWeb Hosting
Control panel, websites, WordPress, databases, PHP, SSL, SFTP and backups.
Browse guidesMailboxes, webmail, mail apps, phones, forwarders and spam filtering.
Browse guidesDomains & DNS
Register, transfer and point domains, and manage DNS records.
Browse guidesAccount & Billing
Invoices, payments, plan changes, cancellations and uptime credits.
Browse guidesUptimeHawk Monitoring
Website and server monitors, alert contacts, reports and maintenance windows.
Browse guidesEmail Support Options
Send your message straight to the team best placed to help.
Reply Within 1 Business Day
Sales & Project Scoping
Cloud VPS and dedicated server configurations, reseller hosting, web design projects, and custom agreements.
sales@sheernox.comReviewed on a Priority Basis
Abuse & Security
Report copyright notices, phishing, spam, or security issues coming from Sheernox IP addresses or services.
abuse@sheernox.comPhone Support Options
Call any time, day or night. Our AI phone assistant answers billing and plan questions and logs a ticket for our team when you need us.
Phone Line:24/7, answered by our AI assistant
Our Team:Replies by ticket, urgent tickets first
Technical Notice: For complex troubleshooting requiring server terminal access, root logs, or DNS record updates, you will be asked to open an authenticated ticket in the Client Portal to verify account ownership.
Headquarters & Operations
Sheernox Technology Group is an independent, 100% Canadian-owned technology provider registered in British Columbia.
Legal Name:Sheernox Technology Group
Business No:732754924
Headquarters:Kamloops, BC, Canada