On-Site or Remote, Same Team, Same Rate

$90.00 an hour either way, billed in 30-minute increments, plus travel outside Kamloops.

Most software problems are fixed remotely with no travel time. For server closets, network drops, and new workstations, we come to you across Kamloops and the Thompson-Okanagan.

Book IT Consulting →What we deliver

Left: an on-site visit to a server closet in the Thompson-Okanagan. Right: a remote session fixing a laptop over an encrypted connection anywhere in Canada.

IT Consulting

Advice • Troubleshooting • Security

Practical, vendor-neutral technology advice, troubleshooting, and ongoing technical help for professionals and growing businesses.

Professional Rate

$90.00CAD /hr

Starting from • 30-min minimum increments

Book IT Consulting →

Sheernox IT consultant installing blade server hardware in enterprise rack

On-Site Hardware and Server Work

What We Deliver

Tired of recurring tech problems, mismatched software, and pushy sales reps? We fix what is broken and help you choose and set up tools that work together.

OS & Software Diagnostics

Windows, macOS, and Linux crashes, driver conflicts, corrupted user profiles, and application errors.

Cloud & SaaS Migration

Microsoft 365, Google Workspace, Entra ID, email routing, and SharePoint and OneDrive file storage.

Security & Backups

Endpoint protection, multi-factor authentication, password managers, and offline or immutable backups.

Vendor-Neutral Buying Advice

Honest recommendations for hardware, software, and networking gear that fit your needs and your budget.

Consulting Highlights

Itemized InvoicesEvery invoice lists the time spent and what we did, billed in 30-minute increments.
On-Site VisitsServer closets, network drops, and workstation setups across Kamloops and the Thompson-Okanagan.
Secure Remote SessionsEncrypted remote sessions anywhere in Canada, with no travel time.
No ContractsNo retainers or minimum commitments. Call us when you need us.

Tech Advice in Plain English

You should understand what we are doing and why.

We explain problems and fixes in words that make sense, and every invoice lists the time spent and what we did.

What we deliver

Jargon translated: updating MX records means your email moves tonight; endpoint detection means security software that watches each laptop; immutable backups are a copy that cannot be changed or deleted; rebuilding a profile means Outlook works again with your mail kept.

What you might hearYour MX records need updating and the TTL is set high.What we sayYour email moves over tonight. Give it a few hours to settle.
What you might hearYou need endpoint detection and response.What we saySecurity software that watches each laptop and warns us early.
What you might hearWe recommend immutable, air-gapped backups.What we sayA backup copy that cannot be changed or deleted, kept out of reach.
What you might hearYour profile is corrupted; we will rebuild it.What we sayOutlook will work again, with your mail and settings kept.

On-Site Service Across the Thompson-Okanagan

Our Kamloops technicians travel to homes and businesses throughout the region, and remote support covers all of Canada.

Kamloops: no travel chargeCommunities we visit

19 communities, one local team

Thompson

Kamloops
Logan Lake
Ashcroft
Cache Creek
Chase
Barriere
Clearwater

Nicola Valley

Merritt

Shuswap

Salmon Arm
Sorrento

North Okanagan

Vernon
Armstrong
Enderby

Central Okanagan

Kelowna
West Kelowna
Lake Country
Peachland

South Okanagan

Penticton
Summerland

No travel charge within Kamloops. Outside Kamloops, travel is billed at $0.70 CAD per kilometre.

Not on the list? Ask us about travel to your area.

Book an On-Site Visit Get Remote Support

Straight Answers Without the Sales Pitch

Vendor-neutral advice on what to buy, move, and fix.

Ask about hardware, software, networking, or the cloud. We recommend what fits your needs and budget, then help set it up, billed by the half hour with no contract.

What we deliver

Questions clients ask us, with our short answers

Which laptops should we buy for the front desk?
We compare a few options and recommend what fits the work and the budget.
Microsoft 365 or Google Workspace?
Either can work. We weigh your files, apps, and team, then plan the move.
Is our backup actually working?
We test a restore, then add an offline or immutable copy.
Do we have to sign a contract?
No. Book one session, or call us when you need us.

Why does my PC crash every afternoon?
We trace it to the cause, whether a driver, a profile, or the disk, and fix that.
Our passwords live in a spreadsheet.
We move them into a password manager and turn on multi-factor sign-in.
Can you help without coming out?
Yes. Encrypted remote sessions work anywhere in Canada.
Do we need our own server?
Maybe not. We look at what you run and suggest the simplest fit.

Why does my PC crash every afternoon?
We trace it to the cause, whether a driver, a profile, or the disk, and fix that.
Our passwords live in a spreadsheet.
We move them into a password manager and turn on multi-factor sign-in.
Can you help without coming out?
Yes. Encrypted remote sessions work anywhere in Canada.
Do we need our own server?
Maybe not. We look at what you run and suggest the simplest fit.

IT Consulting FAQs

Can you help remotely, or only on-site?

Both. Encrypted remote sessions cover troubleshooting anywhere in Canada, and our Kamloops technicians make on-site visits across the Thompson-Okanagan.

Do I need a contract or retainer?

No. IT consulting is billed hourly with no contract lock-in, so you can book a single session or ongoing support as you need it.

Where do you offer on-site IT and repair services?

We work on-site in Kamloops and across the Thompson-Okanagan. Visits within Kamloops have no travel charge; travel beyond the city is billed per kilometre, as shown on our service area map.

How does your hourly billing work?

Each hourly service has its own rate, shown on its page: IT Consulting, Ubiquiti Professional Services, and Custom PC & Server Services. Work is billed in 30-minute increments, and every invoice lists the time spent and what we did. Managed AI, Storage & Backup, and DNS & Content Delivery services are scoped and quoted per engagement.

Need urgent help in Kamloops?

Network down, dead hardware, or a server outage? Contact us and we will get a technician to you as soon as we can. After-hours visits are billed at a higher rate.

Request Urgent Help →Outages are prioritised